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Frequently Asked Questions
Benefits of a Gold or Silver Card
Is there any monetary benefit of using a Silver or Gold membership card over the cash tariffs? Yes, the charges per passage turns out to be lower in case of silver. Is the Gold Lane Membership available for all kinds of vehicles? No, the Gold Lane membership is available only for cars. What is the difference between Gold and Silver Lanes?
Are your cards vehicle specific or user specific? Silver Cards are class specific and can be used for any vehicle in the same class for which the membership is issued. Gold memberships are vehicle specific. Members have an On - Board Unit fixed on the windscreen of their vehicles, hence the same is not interchangeable. If the card is used for any other class, cash rates applicable to that class of vehicle will be changed. What do you mean by recharging the Gold or Silver Card? Gold and Silver Card Membership accounts are pre-paid accounts. A user pays for minimum 50 passages at the prevailing rate to open an account. With every passage on the facility, the user's account is debited with the applicable toll amount and the balance reduced. Once the balance available is equivalent to 4 to 5 passages, a user needs to recharge the account (deposit more money) for continuous usage. If the account is not recharged the membership gets automatically blocked once the money deposited in the account is exhausted. When does the payment for recharging the Silver or Gold Membership become due? When the amount available is equivalent to 4 or 5 passages. Is it possible to get a usage statement of an account in case of a Silver or Gold membership? The usage statement is available on request. Can a Silver Card for a particular class of vehicle be used for the other class of vehicles as well? No, the Silver Card can be used only for the class of vehicle for which it is issued. In case of misuse, cash charges applicable to the class of vehicle used is charged. Is there a time frame within which one should avail of the number of passages a Silver of Gold membership allows? No, there is no time frame within which one should avail the number of passages a Silver or Gold membership allows. What is the number of passages covered under the Silver and Gold Card membership? Under the Silver and Gold membership, the minimum number of passages covered is 50, at the time of opening of the account. Recharging of the membership can also be done for any number of passages. The minimum number of passages for which a membership can be recharged is 25. In case the User Fare Display in the Silver or Gold Lane shows a low balance what is the user supposed to do? The user should get the account recharged by making the payment at the Toll Plaza office (Customer Service Center) through cash, credit card or cheque, or online, or in the lanes (cash and cheque only). Can the recharging be done at the toll lanes? Yes, Recharging can now be done at specified lanes in both Delhi and Noida direction, between 7 AM and 11 PM by cheque / cash for 4 - wheelers only. Recharging can also be done at other lanes, by handing over the duly filled up recharge slip along with an a/c payee cheque in favour of "ITNL Toll Management Services Ltd", at the toll booth. No receipt will be issued for such cheque payments. What does one do in case of loss of card / OBU? Your membership may be misused from the time of loss till the time of deactivation. Hence, in case of loss of the card / OBU, the user should promptly inform the DND Flyway Customer Care Helpline Numbers (95120) 2516969, for immediate deactivation or in incase you cant get through then call the Traffic Helpline: (95120)- 2515600 . You will be asked for your card number, vehicle number and address for confirmation. You shall then be issued a new card / OBU on payment of requisite charges (Rs. 75 for either of the two cards and Rs.2000/- for an OBU). Procedure for buying a Gold and Silver Card
What are the formalities for getting a Silver or Gold membership?Users can get the membership across the counter at the Customer Service Center at the Toll Plaza (located on left hand side of the Toll Plaza in the Noida direction. Payment at the Toll Plaza can be made through Cash, Credit Card or Local Cheques in favour of "ITNL Toll Management Services Ltd'. The membership gets activated within half an hour of submitting the duly filled in application form along with the payment. Do you accept payments for membership by Credit Cards and Cheque? Yes, we do accept payment for membership by Credit Cards and Cheque at the Customer Service Center. Are there any fixed hours during which the payments can be made? The Customer Service Center at the Toll Plaza is functional between 7 AM to 11 PM and memberships can be obtained across the counter during these hours. Recharges can be done at Recharge Lanes in both Noida and Delhi direction during 7 AM to 11 PM through cash / cheque. Miscellaneous questions on the DND Flyway
How many lanes are there on the DND Flyway? 8 lanes, 4 in each direction. Is the tariff per passage applicable for one way or is it the tariff for one whole round trip? Tariff per passage is applicable for one way only. It is the tariff per passage and not one whole round trip. Will I get a receipt on payment of toll by cash? Yes, on payment of toll at the plaza, our Toll Collector shall hand over a receipt of payment, if requested for the same. In case one can't get through the Traffic Helpline Number (95120) 2515600 & Customer Care Helpline Number (95120) 2516969, is there anyway of getting in touch with the Company? Contact Numbers: (0120) 2515722 / 33/44 Email us at : customerservices@itmsl.in Even though the DND Flyway has 27 toll lanes, why does one find only a few lanes operational at any point in time? The design capacity of the Toll Plaza is in excess of the current traffic volumes. The number of lanes open at any given point of time depends on the volume of traffic. |
